{
  "schemaVersion": "1.0.0",
  "datasetId": "decivo-jev-classification-pilot-v1",
  "status": "frozen",
  "frozenAt": "2026-09-20",
  "caseCount": 50,
  "authorship": "All messages are AI-authored original synthetic text and AI-reviewed against the frozen rubric. No human or expert labeling is claimed. No real customer, Reddit, or scraped message is included.",
  "promptProtocol": {
    "promptField": "text",
    "excludedAnnotations": [
      "id",
      "expectedLabel",
      "stratum",
      "language",
      "translation",
      "rationale"
    ],
    "note": "Providers receive each case.text plus the shared rubric. Row-level annotations (including expectedLabel, stratum, language, translation, rationale, and id) are excluded from prompt content. English translations for non-English cases are review-only annotations."
  },
  "cases": [
    {
      "id": "DEC-001",
      "text": "Please refund the duplicate charge from this morning.",
      "expectedLabel": "refund",
      "stratum": "simple",
      "language": "en",
      "rationale": "The direct request is to return a duplicate charge, which is a refund request."
    },
    {
      "id": "DEC-002",
      "text": "I can't sign in because the verification code never arrives.",
      "expectedLabel": "account_issue",
      "stratum": "simple",
      "language": "en",
      "rationale": "The user cannot access the account because account verification fails."
    },
    {
      "id": "DEC-003",
      "text": "The app crashes every time I tap Upload.",
      "expectedLabel": "technical_support",
      "stratum": "simple",
      "language": "en",
      "rationale": "The message reports a repeatable app malfunction that needs troubleshooting."
    },
    {
      "id": "DEC-004",
      "text": "Does the Plus plan include offline exports?",
      "expectedLabel": "product_inquiry",
      "stratum": "simple",
      "language": "en",
      "rationale": "The user asks what a plan includes and reports no active failure."
    },
    {
      "id": "DEC-005",
      "text": "This service has been frustrating all week.",
      "expectedLabel": "complaint",
      "stratum": "simple",
      "language": "en",
      "rationale": "The message expresses dissatisfaction without an actionable request."
    },
    {
      "id": "DEC-006",
      "text": "I was charged twice for one order; please return one of the charges.",
      "expectedLabel": "refund",
      "stratum": "simple",
      "language": "en",
      "rationale": "The user asks for one duplicate charge to be returned."
    },
    {
      "id": "DEC-007",
      "text": "How can I change the phone number on my account?",
      "expectedLabel": "account_issue",
      "stratum": "simple",
      "language": "en",
      "rationale": "The request concerns changing account profile information."
    },
    {
      "id": "DEC-008",
      "text": "The file upload reaches 90% and then fails.",
      "expectedLabel": "technical_support",
      "stratum": "simple",
      "language": "en",
      "rationale": "The user reports a failed upload that calls for technical troubleshooting."
    },
    {
      "id": "DEC-009",
      "text": "Hi there!",
      "expectedLabel": "other",
      "stratum": "simple",
      "language": "en",
      "rationale": "This is only a greeting and contains no supported intent."
    },
    {
      "id": "DEC-010",
      "text": "What is the weather in Osaka today?",
      "expectedLabel": "other",
      "stratum": "simple",
      "language": "en",
      "rationale": "The request is unrelated to the service and has no supported intent."
    },
    {
      "id": "DEC-011",
      "text": "I was billed after I canceled; please return that charge.",
      "expectedLabel": "refund",
      "stratum": "medium",
      "language": "en",
      "rationale": "The actionable request is to return a post-cancellation charge."
    },
    {
      "id": "DEC-012",
      "text": "How do I change the email used to log in?",
      "expectedLabel": "account_issue",
      "stratum": "medium",
      "language": "en",
      "rationale": "The user asks to change the account login identifier."
    },
    {
      "id": "DEC-013",
      "text": "Notifications stopped arriving on my phone after the latest update.",
      "expectedLabel": "technical_support",
      "stratum": "medium",
      "language": "en",
      "rationale": "The message reports a notification malfunction after an update."
    },
    {
      "id": "DEC-014",
      "text": "Can I export a report as CSV on the Basic plan?",
      "expectedLabel": "product_inquiry",
      "stratum": "medium",
      "language": "en",
      "rationale": "The user asks whether a plan supports a particular feature."
    },
    {
      "id": "DEC-015",
      "text": "The support queue is painfully slow, and I am disappointed.",
      "expectedLabel": "complaint",
      "stratum": "medium",
      "language": "en",
      "rationale": "The message criticizes service quality but does not ask for a concrete action."
    },
    {
      "id": "DEC-016",
      "text": "The annual renewal was not mine; I want the money returned.",
      "expectedLabel": "refund",
      "stratum": "medium",
      "language": "en",
      "rationale": "Regardless of the disputed renewal, the explicit requested outcome is a refund."
    },
    {
      "id": "DEC-017",
      "text": "My account is locked after too many attempts; how can I unlock it?",
      "expectedLabel": "account_issue",
      "stratum": "medium",
      "language": "en",
      "rationale": "The user needs account access restored after a lockout."
    },
    {
      "id": "DEC-018",
      "text": "The dashboard loads blank even after I refresh.",
      "expectedLabel": "technical_support",
      "stratum": "medium",
      "language": "en",
      "rationale": "A blank dashboard after refresh is an active software problem."
    },
    {
      "id": "DEC-019",
      "text": "Can you recommend a dinner recipe?",
      "expectedLabel": "other",
      "stratum": "medium",
      "language": "en",
      "rationale": "The request is outside the service support domain."
    },
    {
      "id": "DEC-020",
      "text": "Good morning, team.",
      "expectedLabel": "other",
      "stratum": "medium",
      "language": "en",
      "rationale": "This is a greeting without a supported request."
    },
    {
      "id": "DEC-021",
      "text": "I don't want store credit; please refund the card charge for the returned item.",
      "expectedLabel": "refund",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The non-negated request is a refund; the store-credit option is explicitly rejected."
    },
    {
      "id": "DEC-022",
      "text": "The site works, but my password reset link expired, so I need help accessing my account.",
      "expectedLabel": "account_issue",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The user needs account access after a credential-reset problem."
    },
    {
      "id": "DEC-023",
      "text": "The export button stays grey after processing finishes; can you check it?",
      "expectedLabel": "technical_support",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The user asks for help with an export control that is malfunctioning."
    },
    {
      "id": "DEC-024",
      "text": "¿El plan Pro permite exportar informes en CSV?",
      "expectedLabel": "product_inquiry",
      "stratum": "boundary",
      "language": "es",
      "translation": "Does the Pro plan allow CSV report exports?",
      "rationale": "The Spanish message asks whether a plan includes a feature; its English translation is review-only annotation."
    },
    {
      "id": "DEC-025",
      "text": "Je suis très déçu par ce service, sans autre demande.",
      "expectedLabel": "complaint",
      "stratum": "boundary",
      "language": "fr",
      "translation": "I am very disappointed by this service, with no other request.",
      "rationale": "The French message expresses dissatisfaction and explicitly gives no actionable request; its English translation is review-only annotation."
    },
    {
      "id": "DEC-026",
      "text": "The delivery was late, but my actual request is a refund of the shipping fee.",
      "expectedLabel": "refund",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The complaint about lateness is background; the actual request is a shipping-fee refund."
    },
    {
      "id": "DEC-027",
      "text": "Please remove my old login and move my subscription to the new email.",
      "expectedLabel": "account_issue",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The requested changes concern login and account ownership details."
    },
    {
      "id": "DEC-028",
      "text": "The desktop app freezes at launch, although my password is fine.",
      "expectedLabel": "technical_support",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The active problem is a desktop-app freeze; the password statement rules out an account issue."
    },
    {
      "id": "DEC-029",
      "text": "¿Qué tiempo hará mañana en Madrid?",
      "expectedLabel": "other",
      "stratum": "boundary",
      "language": "es",
      "translation": "What will the weather be tomorrow in Madrid?",
      "rationale": "The Spanish message is an out-of-scope weather question; its English translation is review-only annotation."
    },
    {
      "id": "DEC-030",
      "text": "Hello—just checking that someone is here.",
      "expectedLabel": "other",
      "stratum": "boundary",
      "language": "en",
      "rationale": "The message only checks for a response and contains no supported intent."
    },
    {
      "id": "DEC-031",
      "text": "I can't log in to cancel my plan; once I'm back in, please refund the renewal charge.",
      "expectedLabel": "refund",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The message contains an account-access problem and a refund request; refund has higher priority."
    },
    {
      "id": "DEC-032",
      "text": "My account is locked, and the app also crashes; first help me unlock the account.",
      "expectedLabel": "account_issue",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "Both account and technical issues appear, but the requested first action is account recovery and account_issue has higher priority."
    },
    {
      "id": "DEC-033",
      "text": "The plan should include CSV export, but the export keeps failing—please troubleshoot it.",
      "expectedLabel": "technical_support",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "A feature expectation and a malfunction are both mentioned; the explicit troubleshooting request makes technical_support primary."
    },
    {
      "id": "DEC-034",
      "text": "The service has been confusing; does Pro include team seats?",
      "expectedLabel": "product_inquiry",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The message includes dissatisfaction and a concrete plan question; product_inquiry has priority over complaint."
    },
    {
      "id": "DEC-035",
      "text": "The CSV export failed once, but I am not asking you to fix it; I only want to know whether my plan includes CSV exports.",
      "expectedLabel": "product_inquiry",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The failure is background and a fix is explicitly negated; the user asks only about a plan-feature question."
    },
    {
      "id": "DEC-036",
      "text": "The app is frustrating and the instructions are confusing; I have no specific request.",
      "expectedLabel": "complaint",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The message contains multiple dissatisfaction signals but expressly makes no actionable request."
    },
    {
      "id": "DEC-037",
      "text": "I'm disappointed with the plan, and can I add a second workspace?",
      "expectedLabel": "product_inquiry",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The concrete workspace question accompanies dissatisfaction, so product_inquiry is primary."
    },
    {
      "id": "DEC-038",
      "text": "The interface is hard to use and support has been unhelpful; I have no specific request beyond sharing that.",
      "expectedLabel": "complaint",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The message combines two complaints and explicitly says there is no further request."
    },
    {
      "id": "DEC-039",
      "text": "Can you translate this poem and also say hello?",
      "expectedLabel": "other",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "The requests are unrelated to service support, so no supported intent applies."
    },
    {
      "id": "DEC-040",
      "text": "Hey, thanks for the help!",
      "expectedLabel": "other",
      "stratum": "multi_intent",
      "language": "en",
      "rationale": "This is a greeting and thanks with no supported request."
    },
    {
      "id": "DEC-041",
      "text": "I don't need a refund; the app won't sync my files after the update.",
      "expectedLabel": "technical_support",
      "stratum": "negation",
      "language": "en",
      "rationale": "The refund is explicitly negated; the actual reported need is troubleshooting a sync failure."
    },
    {
      "id": "DEC-042",
      "text": "This isn't a password-reset request; my account is locked after the security check.",
      "expectedLabel": "account_issue",
      "stratum": "negation",
      "language": "en",
      "rationale": "The message negates a password-reset request but still reports an account lockout."
    },
    {
      "id": "DEC-043",
      "text": "I don't want troubleshooting; does the Pro plan include offline mode?",
      "expectedLabel": "product_inquiry",
      "stratum": "negation",
      "language": "en",
      "rationale": "Troubleshooting is explicitly rejected; the actual request is a plan-feature question."
    },
    {
      "id": "DEC-044",
      "text": "I'm not reporting a bug; I want to know whether the Basic plan includes API access.",
      "expectedLabel": "product_inquiry",
      "stratum": "negation",
      "language": "en",
      "rationale": "The bug report is negated and the non-negated request asks about plan capabilities."
    },
    {
      "id": "DEC-045",
      "text": "I am not asking for anything; I'm unhappy with how the cancellation was handled.",
      "expectedLabel": "complaint",
      "stratum": "negation",
      "language": "en",
      "rationale": "The message explicitly negates an action request and leaves only dissatisfaction."
    },
    {
      "id": "DEC-046",
      "text": "No replacement or store credit, please refund the returned order.",
      "expectedLabel": "refund",
      "stratum": "negation",
      "language": "en",
      "rationale": "Replacement and store credit are negated alternatives; the actual request is a refund."
    },
    {
      "id": "DEC-047",
      "text": "I don't need plan details or a fix; the billing experience was unacceptable.",
      "expectedLabel": "complaint",
      "stratum": "negation",
      "language": "en",
      "rationale": "The possible product and technical requests are negated, leaving a nonspecific billing complaint."
    },
    {
      "id": "DEC-048",
      "text": "I'm not asking about features; I just want to say the checkout experience was awful.",
      "expectedLabel": "complaint",
      "stratum": "negation",
      "language": "en",
      "rationale": "The feature question is negated and the remaining content is dissatisfaction without an action request."
    },
    {
      "id": "DEC-049",
      "text": "I don't need help with the service; just saying hello.",
      "expectedLabel": "other",
      "stratum": "negation",
      "language": "en",
      "rationale": "The support request is negated and the remaining content is only a greeting."
    },
    {
      "id": "DEC-050",
      "text": "I am not asking about an order—what time does the museum open?",
      "expectedLabel": "other",
      "stratum": "negation",
      "language": "en",
      "rationale": "The message negates an in-scope order request and asks an unrelated question."
    }
  ]
}